Support Broker Services, LLC provides expert support brokerage for individuals enrolled in Wisconsin's long-term care programs, including IRIS, Family Care, Partnership, PACE, EBD, and COP. With over 30 years of experience, we help participants navigate self-directed care, create person-centered plans, and coordinate services to promote independence and quality of life. We proudly serve participants across Wisconsin—in person or virtually.
Understanding Long-Term Care in Wisconsin: How a Support Broker Can Help
Mission Statement:
Support Broker Services, LLC is dedicated to empowering individuals and families in navigating the complexities of long-term care by providing personalized support, advocacy, and resources. Our goal is to enhance the quality of life for our clients while promoting independence and community integration.
Mission Statement:
Support Broker Services, LLC is dedicated to empowering individuals and families in navigating the complexities of long-term care by providing personalized support, advocacy, and resources. Our goal is to enhance the quality of life for our clients while promoting independence and community integration.
Overview of Services Offered:
At Support Broker Services, LLC, we collaborate with individuals enrolled in all long-term care programs in Wisconsin, including Family Care, IRIS, PACE, and CLTS. It is important to understand that each long-term care program has a unique process and set of regulations regarding how to access and utilize Support Broker Services, LLC. Our team is experienced in navigating these distinct administrative pathways to ensure services are added to your care plan seamlessly and in compliance with program requirements. Whether you are self-directing your care or working within a managed care framework, our comprehensive services are designed to facilitate access to essential resources, support decision-making, and ensure that clients receive the highest quality of care .
Important Program Distinctions: Scope of Support Broker Assistance
Understanding the differences between Wisconsin's major long-term care programs is essential for maximizing your benefits. Please note the critical distinction in how Support Broker Services can be utilized: For individuals enrolled in the IRIS (Include, Respect, I Self-Direct) program, guidelines restrict support broker services to benefits management and fiscal support only. IRIS participants may use a broker for public assistance benefits, but the hands-on assistance with recruiting or managing direct care workers is limited. Conversely, participants in other long-term care programs—such as Family Care, Partnership, and PACE—often have access to a much broader scope of support from a broker, which can include full assistance with recruiting, hiring, and managing in-home care staff .
Services Provided:
· Authorized Representative Services:
· Act as an authorized representative for clients in food programs, including FoodShare and Medicaid, ensuring compliance with program requirements and assisting with the application process.
· Recruitment and Hiring of Direct Care Workers (Nationwide):
· Help individuals identify staffing needs for in-home care.
· Secure Direct Care Workers Across All Settings: Support Broker Services, LLC can secure qualified direct care workers for you. We facilitate this either by utilizing the self-directed funds available through your specific Wisconsin long-term care program (excluding IRIS direct care hiring) or through private pay arrangements. This service extends nationwide—whether you reside in Wisconsin or are managing care for a loved one anywhere in the United States, we can connect you with the care staff you need.
· Provider Security and Management:
· Aid clients in securing appropriate service providers, including medical and therapy services.
· Facilitate communication between clients and providers to establish a cohesive care team.
· Management of Complex Medical Needs:
· Assist clients with coordinating medical care, medication management, and navigating healthcare systems.
· Work closely with healthcare professionals to ensure comprehensive care plans that meet the unique needs of the client.
· Community Integration Support:
· Offer guidance in accessing community resources, social services, and recreational activities.
· Promote participation in community events and engagement opportunities to foster social connections.
· Housing Counseling:
· Provide assistance in finding accessible and affordable housing options suitable for individuals with varying needs.
· Help clients understand tenant rights, housing applications, and navigate local housing authorities.
· Vocational Services:
· Assist clients in identifying vocational training and employment opportunities.
· Support clients in applying for Division of Vocational Rehabilitation (DVR) services to enhance their employability.
· Secure Residential Options:
· Help clients explore and secure safe residential options tailored to their individual needs and preferences.
· Ensure that housing solutions enhance independence while providing necessary support.
· Energy Assistance Programs:
· Guide clients in applying for energy assistance programs to help manage utility costs.
· Facilitate access to resources that promote financial stability and comfort in their living situations.
· Personal Advocacy and Support:
· Serve as an advocate for clients in discussions with healthcare providers, families, and community organizations.
· Empower clients by providing education about their rights and available resources.
· Private Pay Services:
· For individuals who may not qualify for public long-term care programs or who wish to supplement their existing care, Support Broker Services, LLC offers private pay options. This allows anyone, regardless of location in the United States, to access our expertise in care coordination, direct care worker recruitment, and resource navigation without the constraints of program-specific eligibility or service limitations .
Conclusion:
Support Broker Services, LLC is committed to delivering high-quality support that addresses the diverse needs of individuals and their families. With a focus on personalized care, active advocacy, and resource accessibility, we aim to foster a supportive community where individuals can thrive. Whether you are utilizing IRIS benefits, a Family Care plan, or paying privately from anywhere in the U.S., we are here to help you navigate the unique path to independence and well-being.
Contact
- +1-6086920326
- mattnbroker@outlook.com
- Monday through Friday from 9am-5pm.
Services
About Matt Novinska
With over 30 years of experience as a support broker, Matt Novinska brings unmatched expertise to individuals navigating long‑term care—whether through Wisconsin’s Medicaid programs like IRIS and Family Care or through private‑pay arrangements. His deep understanding of the system, built over three decades, allows him to help clients build flexible, person‑centered support plans that truly fit their lives. What makes working with Matt especially convenient is that everything can be done remotely. There’s no need for face‑to‑face meetings—he connects with clients by phone, video, or email, making expert guidance accessible from the comfort of home. Whether you need help hiring caregivers, managing a budget, or simply understanding your options, Matt provides the same dedicated advocacy and personalized support—without the travel.